How to Contact Xnvia Support

Xnvia Support is available to assist with technical issues, platform-related questions and problems involving supported services.

Contact Information

Email: support@xnvia.com

Website: https://www.xnvia.com

When Should You Contact Xnvia Support?

You can contact Xnvia Support for assistance with:

• Technical issues involving the Branch Dashboard.
• Transaction errors or unexpected transaction statuses.
• Problems involving Branch or Cashier QR codes.
• Login or account access issues.
• Questions about available platform features.
• Other technical problems involving Xnvia services.

What Information Should You Provide?

To help us understand your request, please include:

• Your Branch name and Branch ID.
• Your relevant User ID, if applicable.
• A clear description of the problem.
• The relevant transaction reference, if applicable.
• Any relevant error messages or screenshots.

Important Security Notice

Never include passwords, security PINs, private keys, recovery phrases or other confidential authentication information in your support request.

Only provide customer information when specifically required through an approved and secure support procedure.

Corporate Account Support

For questions about Branch permissions, operational settings, employee access or your organization's internal procedures, contact your Branch Manager or Corporate administrator.

For platform-related technical assistance, contact Xnvia Support.